Return Policy

What is the 30-Day Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me? 
Every piece of jewelry sold at SterlingSilverVenue is covered under our 30-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed. 

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at or call us on +91 9460090620, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money. 

The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:

● Any jewelry that exhibits physical damage to the box or to the product

● Any jewelry that has been washed

● Any jewelry not in its original condition

● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery

● Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number

How do I cancel an order on 

Cancellation before product has shipped:

● If you cancel your order before your jewelry has shipped, we will refund the entire amount.

Cancellation after product has shipped:

● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.

● If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 30-Day Replacement Guarantee for further details.

How do I return a purchased item? What is the procedure to return a product to SterlingSilverVenue?

In order to initiate a return, please call our customer service at +91 9460090620 or email us at Our customer service representative will help you with the process.

● Complete the shipment return form that comes with your order. 

● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.

● Please send the return shipment back at the address below.


201, Muktanand nagar gopalpura

bypass tonk road 


rajasthan, INDIA